Refund Policy

Version 1.0.0

Refund Policy — version 1.0.0 Effective date: 19 September 2026 1. What this policy covers This policy applies to purchases made on the website https://astras.club — subscriptions to the Astras app paid through Stripe, PayPal or Paddle. It does not apply to: • purchases made through the App Store or Google Play. Those are billed and refunded by Apple and Google under their own rules: Apple — https://support.apple.com/en-us/118223, Google — https://support.google.com/googleplay/answer/2479637. We cannot issue refunds for those purchases ourselves; • purchases made in our Shopify store (karinamore.com) — those follow that store’s own policy. 2. Subscriptions and cancellation Subscriptions renew automatically at the end of each paid period (monthly or yearly) until you cancel. You can cancel at any time from the app: Account → Subscription & billing. After cancelling, your access stays active until the end of the period you have already paid for, and no further charges are made. 3. When we refund • First purchase — full refund within 14 days. If you ask within 14 days of your first purchase and have not materially used the service, we refund the full amount. We honour the statutory 14-day right of withdrawal for digital services in the European Union and the United Kingdom. Please note: by starting to use the service you agree that it begins immediately, before the 14-day period ends; material use during that period may reduce or exclude the refund as the law allows. • After 14 days — at our discretion. If a technical problem on our side prevented you from using the service and we could not fix it, we may issue a partial or pro-rated refund for the unused part of the period. • Renewal charged by mistake. If a subscription renewed and you did not intend it, ask us within 14 days of the charge and we will refund that renewal. • A refund ends the subscription and the access it gave. 4. How to request a refund • From the app: Account → Subscription & billing → the refund button next to the purchase; or • by email to info@karinamore.com from the email address you used for the purchase, stating the purchase date and the plan. We review every request within 5 business days. Approved refunds go back to the original payment method; your bank or card issuer usually posts the money within 5–10 business days. 5. Chargebacks If something is wrong with a charge, please contact us first — we resolve it faster than a bank dispute. A chargeback opened without contacting us may pause the account while the provider investigates. 6. India (Paddle) For customers in India the merchant of record is Paddle.com Market Ltd: Paddle charges you, issues the invoice and executes the refund. You still send your refund request to us (section 4); we handle it and carry it out through Paddle. 7. Contact KARINA NA MORE LLC 254 Chapman Rd Ste 208-24515, Newark, DE 19702, USA info@karinamore.com